Refund policy

🐾 PawHuggo™ Return & Refund Policy

At PawHuggo™, your satisfaction matters to us. We want every customer to enjoy a comfortable shopping experience.

❤️ 30-Day Returns for Damaged or Faulty Products

If your item arrives damaged, ripped, defective or incorrect, please contact us within 30 days of delivery.

We will review the issue and offer an appropriate resolution, including a replacement or refund.

For faster assistance, please provide your order number, a description of the issue and, if possible, photographs of the affected product.

📦 Change-of-Mind Returns

Customers in the UK have 14 days after delivery to request cancellation of an eligible online purchase, without providing a reason.

Once cancellation is requested, you have another 14 days to return the item.

You may try on the hoodie to check its fit. Please handle it carefully, as excessive use or damage may affect the refund amount.

Customers are responsible for change-of-mind return shipping costs.

💰 Refunds

Once your return has been received and inspected, we will process any refund due to your original payment method.

Refunds are normally processed within 14 days of receiving the returned item or satisfactory evidence of its return.

For faulty or incorrectly supplied items, we will cover reasonable return shipping costs where required.

📩 How to Request a Return

Please contact our customer support team with your order number and reason for requesting a return.

Our team will provide return instructions and the appropriate return address.

Please do not send items back without obtaining the correct return address.

❤️ Our Commitment

We want you and your furry companion to love your PawHuggo experience.

If something isn’t right, our team is here to help.

Your statutory consumer rights remain unaffected. Customers outside the UK retain any mandatory consumer protections that apply in their country.

 

email: support@pawhuggo.com